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Shipping policy

At Petora, we are committed to delivering your orders quickly and safely.

Processing Time:
Orders are processed within 1–2 business days.

Shipping Time:
Estimated delivery time is 3–4 business days across Australia.

Shipping Cost:
We offer free shipping on all orders (limited-time offer).

Order Tracking:
Once your order is shipped, you will receive a tracking number via email.

Delays:
Delivery times may vary due to high demand, holidays, or unforeseen courier delays.

Contact Details

Address: 160 KEMP HOUSE, 160 CITY ROAD, London, England, EC1V 2NX, United Kingdom

Cut Off Time: 4:00 PM (GMT+00:00) Greenwich Mean Time (London)

Email: support@petorastores.com

Support Channels: Email • Phone • Live Chat • 24/7 Online Support

Petora was founded with a vision to make pet care simple, joyful, and premium for every pet owner.

We believe pets are family and they deserve the best.

Our products are carefully selected using high-quality materials and thoughtful design to ensure safety, durability, and comfort for your pets. From everyday essentials to fun accessories, every item is chosen to improve your pet’s lifestyle without compromising on quality. Read More

At Petora, we combine premium standards with practical everyday use, delivering products that bring happiness, comfort, and reliability to both pets and their owners.

💬 Customer Support

At Petora, your pet’s happiness and your satisfaction are our top priorities.

Our support team is always ready to assist you with orders, product details, or delivery updates.

Contact Details

Address: 160 KEMP HOUSE, 160 CITY ROAD, London, England, EC1V 2NX, United Kingdom

Cut Off Time: 4:00 PM (GMT+00:00) Greenwich Mean Time (London)

Email: support@petorastores.com

Support Channels: Email • Phone • Live Chat • 24/7 Online Support

Our team aims to respond quickly and provide a smooth, reliable experience for every customer.

Disclaimer

Product features and benefits are based on general usage experience and design specifications.

Petora products are intended for pet care, comfort, and lifestyle enhancement only, and are not intended for medical use or treatment.

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