Shipping policy
Thank you for shopping with Petora Stores. We are committed to delivering your order quickly and efficiently throughout Australia.
Shipping Coverage
We currently ship to customers across Australia.
Order Processing Time
All orders are processed within 1–2 business days after payment confirmation.
- Processing Days: Monday – Saturday
- Order Cut-Off Time: 4:00 PM (GMT+10:00) Australian Eastern Standard Time (Sydney)
Orders placed after the daily cut-off time will be processed on the next business day.
Shipping & Delivery Time
Once your order has been processed and dispatched, delivery typically takes 4–5 business days.
Estimated Total Delivery Time
Australia: 5–7 Business Days
Please note that delivery times are estimates and may vary due to carrier delays, weather conditions, public holidays, or other unforeseen circumstances.
Shipping Costs
Shipping charges, if applicable, will be displayed at checkout before payment is completed.
Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email containing tracking information so you can monitor your delivery status.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping details. Petora Stores is not responsible for delays or additional shipping costs resulting from incorrect or incomplete addresses.
Delayed or Lost Shipments
While we work closely with our shipping partners to ensure timely delivery, delays may occasionally occur. If your order has not arrived within the estimated delivery timeframe, please contact our support team and we will assist you in locating your shipment.
Contact Information
Petora Stores
Address: 4/23 Justin Ave, Glenroy, Victoria 3046, Australia
Email: support@petorastores.com
Phone: +61 480 008 101
Customer Support: Email • Phone • Live Chat • 24/7 Online Support