Refund policy
We want you to be completely satisfied with your purchase.
Returns:
You may return items within 30 days of receiving your order.
Eligibility:
- Item must be unused and in original packaging
- Proof of purchase required
Refunds:
Once your return is received and inspected, your refund will be processed within 5–7 business days.
Non-Returnable Items:
- Used products
- Items damaged due to misuse
Return Shipping:
Customers may be responsible for return shipping costs unless the item is defective.
Contact Details
Address: 160 KEMP HOUSE, 160 CITY ROAD, London, England, EC1V 2NX, United Kingdom
Cut Off Time: 4:00 PM (GMT+00:00) Greenwich Mean Time (London)
- Email: support@petorastores.com
Support Channels: Email • Phone • Live Chat • 24/7 Online Support