Refund policy
At Petora Stores, customer satisfaction is our priority. If you're not completely satisfied with your purchase, we're here to help.
Returns
We accept returns for both defective and non-defective products within 30 days of delivery.
Return Eligibility
To qualify for a return:
- The item must be unused and in new condition.
- The item must be returned in its original packaging.
- Proof of purchase is required.
- Returns must be initiated within 30 days of receiving your order.
Exchanges
We gladly accept exchanges for eligible items within the 30-day return period.
Non-Returnable Items
The following items are not eligible for return or exchange:
- Used products
- Products not in new condition
- Items damaged due to misuse, neglect, or improper handling
- Products returned without original packaging
- Return Method
Returns are accepted by mail.
Return Shipping Costs
Customers are responsible for return shipping costs unless the product arrives damaged, defective, or incorrect.
Return Label
Return labels are not provided. Customers are responsible for arranging and paying for return shipping.
Restocking Fees
We do not charge any restocking fees.
Refunds
Once your returned item is received and inspected, we will notify you regarding the status of your refund.
Approved refunds will be processed to your original payment method within 7 business days.
Please note that it may take additional time for your bank or payment provider to post the refund to your account.
Contact Information
Petora Stores
Address: 4/23 Justin Ave, Glenroy, Victoria 3046, Australia
Email: support@petorastores.com
Phone: +61 480 008 101
Customer Support: Email • Phone • Live Chat • 24/7 Online Support
Business Hours Reference: (GMT+10:00) Australian Eastern Standard Time (Sydney)
Policy URL: https://petorastores.com/policies/refund-policy